Australia’s leading provider of online training for gaming service.
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Are you confident that your team understands the service expectations of gaming patrons?
A single service error or lapse in player privacy has the potential to lose a guest forever.
Don’t delay – it’s Time To Impress.
What is
Time To Impress?
What is
Time To Impress?
See how it works
Gaming service training
Comprehensive training courses that prepare all staff for the unique needs of gaming guests, including the importance of privacy, conflict resolution and common mistakes to avoid in order to deliver great customer service.
Staff engagement & tracking
A convenient solution to staff training: online, quick to implement and easy to access for your team, with live reporting of staff progress and performance data for management.
Trusted by industry
Currently used by Australia’s leading club and hotel groups – and produced in partnership with CMAA hall-of-famer John Anthony.
What's at stake?
What's at stake?
Our courses
Guest expectations
Are you confident that your team understands the difference in expectation between a gaming guest and a bar guest?
Privacy promise
Do your staff appreciate guest privacy – and the fact that one service lapse has the potential to lose a guest forever?
Training support
Do you wish you could offer staff training support, to help them value their job and career in gaming service?
Let us help to transform the culture of your team on the gaming floor. Our courses deliver immediate impact to eliminate the service errors that are commonplace in gaming service.
What our clients are saying.
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Trusted by
Prevent service errors or lapses
in player privacy today.
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