Comprehensive training courses that prepare all staff for the unique needs of gaming guests, including the importance of privacy, conflict resolution and common mistakes to avoid in order to deliver great customer service.
Staff engagement & tracking
A convenient solution to staff training: online, quick to implement and easy to access for your team, with live reporting of staff progress and performance data for management.
Trusted by industry
Currently used by Australia’s leading club and hotel groups – and produced in partnership with CMAA hall-of-famer John Anthony.
Let us help to transform the culture of your team on the gaming floor. Our courses deliver immediate impact to eliminate the service errors that are commonplace in gaming service.
JOHN ANTHONY, CONTENT DIRECTOR
TIME TO IMPRESS
What our clients are saying.
"Time To Impress condenses some of the key facets of working in gaming and hospitality into memorable bite-sized training that anyone can absorb. Its gaming service program channels the knowledge and..."
"We launched Time To Impress initially with our senior leaders as a means to skill up and get everyone on the same page. Now all frontline staff..."
"Time To Impress is now mandatory for all Merivale staff that interact with gaming guests, irrespective of role..."