Time To Impress has really helped team-members who perhaps didn’t understand how or why gaming guests want to be looked after in a particular way. With such a big difference between why our bar and gaming guests visit our venues, this kind of awareness is crucial – there’s too much risk of losing customers if you get it wrong. As a result, Time To Impress is now mandatory for all Merivale staff that interact with gaming guests, irrespective of role. Fortunately our staff have found the courses convenient to access and the lessons easy to follow, so everyone’s on-board. It’s been a fantastic addition to our training.