Time To Impress

Time To Impress condenses some of the key facets of working in gaming and hospitality into memorable bite-sized training that anyone can absorb. Its gaming service program channels the knowledge and passion from the best minds in our industry into entertaining modules that result in more informed and engaged staff. From an initial industry overview and fundamentals of customer service to all the clearly explained one percenters – including handling customers, communication, and maximising the ambiance of a gaming room – the program is now an integral part of training for all gaming staff at Wests Group Macarthur and helps us deliver on our service promise. Highly recommended.

Daniel Grady

COO,

Wests Group Macarthur

We launched Time To Impress initially with our senior leaders as a means to skill up and get everyone on the same page. Now all frontline staff are being enrolled through the various courses as a way for us to drive consistency of service across our venue. The content and execution is perfect, and it’s great to see how our staff have reacted to the fundamentals of gaming service. We’ve had so many ‘I’ve always wondered about that’ moments.

Matthew Biviano

Gaming Manager,

Club Marconi

Time To Impress has really helped team-members who perhaps didn’t understand how or why gaming guests want to be looked after in a particular way. With such a big difference between why our bar and gaming guests visit our venues, this kind of awareness is crucial – there’s too much risk of losing customers if you get it wrong. As a result, Time To Impress is now mandatory for all Merivale staff that interact with gaming guests, irrespective of role. Fortunately our staff have found the courses convenient to access and the lessons easy to follow, so everyone’s on-board. It’s been a fantastic addition to our training.

Pete Beckwith

Gaming Manager,

Merivale